Support Policy

At Whidbey African Stores, we’re committed to providing exceptional customer support and ensuring your shopping experience is smooth and satisfying.

1. Customer Service Hours
Our support team is available during the following hours:

Monday – Saturday: 9:00 AM – 6:00 PM
Sunday: Closed
Messages received outside these hours will be responded to on the next business day.

2. Contact Options
You can reach us through:

Email: [email protected]
Phone:+1 (240) 360-770
In-store assistance: Visit our location during business hours for immediate help.

3. Response Time
We aim to respond to all inquiries within 24–48 business hours. Delays may occur during weekends, holidays, or high-volume periods.

4. Order Support
For any questions regarding your order, please include your order number and contact details to help us resolve your issue quickly.

5. Product Concerns
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery or pickup. We’ll guide you through the replacement or refund process in accordance with our Return Policy.

6. Feedback and Suggestions
We value your feedback. If you have ideas on how we can improve your shopping experience, please share them with us ; we’re always happy to listen and grow with our community.